EFFICIENT FIELD SERVICE FOR NETSUITE

Field Ops Pro

Seamlessly manage your field operations in NetSuite. No more guesswork. No more revenue leakage. Just seamless, profitable field service.

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What is Field Ops Pro  //  Industries  //  Pain Points Solved  //  Mobile Control  // Core Components  //  Costs   //  Schedule Demo  //  FAQ

What is Field Ops Pro?

Field Ops Pro will enable any company across all industries enhance their on-field operations thanks to its direct integration within NetSuite, and its mobile app that comes handy for on-field resources. 

NetSuite Native

Real-Time Scheduling

On-Field Mobile App Access

Work Order Management

AI-Powered Automation

Built for All Industries

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Construction & Contracting

You need scheduling, dispatch, timesheet tracking, and real-time updates from the job site.

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Industrial Equipment & Machinery

You need to dispatch technicians to your customers’ locations for setup, maintenance, and emergency repairs.

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Contract Furniture Dealers & Installers

You need to manage service dispatch, installation crews, warranty visits, and technician scheduling.

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Distribution & Logistics

You need to optimize routes, capture proof of delivery, and manage field personnel.

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Facilities Management & Building Services

You have regular service visits, mobile task tracking, and customer sign-offs as core business needs.

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Medical Equipment Providers

Your teams operate in the field and need asset tracking, safety documentation, and real-time communication.

Field Service Pain Points Addressed

Technician Tracking & Dispatching Issues

Without real-time technician tracking, businesses struggle with inefficient dispatching, leading to longer response times and missed service appointments. Poor visibility into job status can cause delays, confusion, and lost revenue.

Scheduling & Work Order Management

Manual scheduling often results in overbooking, double-booking, or inefficient technician assignments, causing workflow disruptions. Unexpected cancellations or last-minute reschedules can leave businesses scrambling to fill gaps.

Poor Communication & Data Gaps

Lack of seamless communication between field technicians and office staff can lead to incomplete service records, miscommunication, and job delays. Without access to real-time job updates, technicians may arrive unprepared, causing frustration and inefficiencies.

Revenue Leackage & Billing Delays

Inaccurate time tracking and manual invoicing often lead to underbilling, overbilling, or delayed payments. Untracked parts usage and missing job completion data further impact revenue.

Compliance & Documentation Challenges

Maintaining compliance in field service requires thorough documentation, from safety checklists to customer sign-offs. Paper-based processes increase the risk of missing critical records, leading to regulatory penalties or service disputes.

Customer Satisfaction Issues

Missed appointments, long wait times, and unresolved service requests can severely impact customer satisfaction. Poor first-time fix rates often require repeat visits, increasing costs and reducing trust.

Mobile Control & Collaboration

Work Order Events List
Floor Plan Tags
Dashboard Reporting
Install Checklist
Project Dashboard
Project Folder
Project Plan
Site Checklist

Keep a detailed log of all work order activities with the Work Order Events List. Track job assignments, technician status updates, customer approvals, and completion timestamps in real time. This chronological record enhances transparency, simplifies reporting, and ensures smooth project execution.

Enhance project precision with interactive Floor Plan Tags. This feature allows field teams to mark specific areas on a floor plan, add instructions, assign tasks, and attach notes or photos. Ensure that every technician knows exactly where to work, reducing miscommunication and improving installation accuracy.

Stay on top of your field operations with real-time Dashboard Reporting. Monitor key performance metrics, track work order progress, and analyze technician efficiency—all from a single, intuitive interface. Gain valuable insights to optimize scheduling, resource allocation, and service delivery.

Ensure a seamless installation process with a structured Install Checklist. Technicians can follow step-by-step task lists, mark completed activities, and capture notes or images for verification. Reduce errors, improve compliance, and maintain consistency across all field operations.

Manage multiple projects effortlessly with the Project Dashboard. View an organized summary of ongoing tasks, assigned technicians, job statuses, and upcoming deadlines. This centralized hub provides instant access to critical project details, ensuring teams stay aligned and on schedule.

Eliminate paperwork and keep all project-related documents in one secure location with the Project Folder. Store blueprints, contracts, work orders, inspection reports, and site photos for easy reference. Field teams can quickly access the information they need without delays or miscommunication.

Streamline project execution with a structured Project Plan. Define key milestones, set task priorities, assign responsibilities, and track real-time progress. With clear visibility into deadlines and dependencies, teams can ensure timely project completion with minimal disruptions.

Conduct thorough pre-installation and post-installation checks with the Site Checklist. Verify that all site conditions are met before technicians begin work, ensuring safety and compliance. Capture site observations, upload images, and document any issues for better project tracking and accountability.

NetSuite Scheduler to Mobile App

Our next-gen Scheduler & Work Order, built within NetSuite, seamlessly syncs with the mobile app—ensuring real-time updates, optimized scheduling, and complete job visibility, anytime, anywhere.

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Reduce Installation Delays and Improve Efficiency

Real-time Job Tracking & Technician Updates

Optimize Resource Allocation with AI-powered Dispatching

Monitor performance, track KPIs and make the right decisions

30% OFF Subscription Today

Are inefficient technician tracking and scheduling errors costing your business revenue? When work orders go unassigned, technicians arrive late, or billing gets delayed due to missing job details, profits slip through the cracks. Ensure your business profitability with Field Ops Pro. 

> Secure 30% Off the annual subscription. Offer valid for first 50 Customers only, till May 31, 2025. 

Core Components

How it Works?

1

Job Assignment

Dispatch Work Orders from NetSuite to Field Technicians with instant notifications.

2

Technician Execution

Mobile app access to checklists, customer history, and documentation.

3

Real-Time Updates

Live tracking and status updates to ensure smooth workflows.

4

Signature & Automated Invoicing

Generate invoices directly from NetSuite immediately after sign-off from the customer.

Faster Time to Value

ERP Success Partners leverages over two decades of experience and hundreds of deployments to offer a proven set of best practices that ensure a clear path to success and fast business value. Our approach ensures that your implementation is delivered within a predictable timeframe. With intelligent, phased implementations that cover the entire customer journey—from sales to services to ongoing support—you benefit from seamless continuity at every stage.

happy customers

“Field Ops Pro has completely transformed the way we manage our field service operations. Real-time tracking, seamless NetSuite integration, and automated scheduling have reduced our response times by more than 30% and improved efficiency. Our technicians are now more productive, and our customers are happier than ever!”

Field Ops Pro User

Field Ops Pro Costs

FIeld Ops Pro operates on a subscription-based license model. Schedule a call with our NetSuite experts now to learn more.

happy customers

Schedule Your FREE Demo. Get 30% OFF Subscription. 

happy customers

Schedule your FREE Field Ops Pro Demo. Learn how to streamline your On-Field Operations and increase your customers’ satisfaction index. Benefit from 30% Off Field Ops Pro subscription, valid till May 31st, 2025. 

FAQ’s

Is Field Ops Pro fully integrated with NetSuite?

Yes, it is built natively on NetSuite, ensuring seamless functionality.

What Industries does it work best with?

There are no Industry limitations. Field Ops Pro adapts to any industry featuring On-Field Services. For example Contract Furniture, HVAC, plumbing, facilities maintenance, equipment servicing, field inspections, and more.

Does it work on mobile devices?

Yes, technicians can access and update jobs on the go via our user-friendly mobile app available on Android and iOS. 

Can I customize workflows?

Absolutely! You can tailor workflows based on your business needs.

How does Field Ops Pro improve scheduling?

Our smart scheduling and dispatching feature ensures technicians are assigned jobs efficiently based on availability and location.

What about customer support?

As our valued customer, we offer dedicated support to ensure the software runs smoothly for your business.Â