About Empire Comfort Systems

Empire Comfort Systems is a family-owned business with a rich history spanning over 90 years. Established in 1932 in Belleville, Empire has evolved into a complex organization with multiple subsidiaries and factories across North America. Specializing in manufacturing and distributing high-quality heaters, fireplaces, and grills, Empire is a recognized leader in the industry with a portfolio of 8 major brands.

The Challenge

As Empire Comfort Systems continued to expand, integrating new acquisitions into their operations became increasingly complex. Despite already utilizing NetSuite OneWorld across the organization, Empire required specialized support to navigate the post-implementation phase of these integrations seamlessly. The complexity was further heightened as another major NetSuite project with Stove Builder International (SBI) – subsidiary of Empire Comfort Systems, was going live on NetSuite in parallel, adding an additional layer of intricacy to the process. Empire needed a reliable partner who could bridge the business needs and requirements between their internal teams, SBI, and Montigo, while also serving as a single point of contact for all support requests, issues, and enhancements.

The Solution

Empire Comfort Systems turned to ERP Success Partners for their NetSuite Post-Implementation Support Services. ERP Success Partners brought together a team of highly knowledgeable professionals with deep expertise in NetSuite, capable of addressing a wide range of needs, from system administration to custom script development, and functional and technical consulting.

ERP Success Partners played a pivotal role in coordinating between Empire, SBI, and Montigo, ensuring that all business requirements were met across the board. They provided hands-on support, troubleshooting issues, optimizing system performance, and developing custom solutions as needed. By serving as the single point of contact for all support-related requests, ERP Success Partners streamlined communication and ensured that any issues were promptly resolved. The collaboration was marked by ERP Success Partners’ responsiveness, business ethics, and a strong sense of urgency in addressing Empire’s requirements.

The Results

With ERP Success Partners’ expert support, Empire Comfort Systems successfully navigated the post-implementation challenges and the complexities introduced by the simultaneous SBI go-live. The support provided not only smoothed out integration issues but also enhanced the overall performance of Empire’s NetSuite environment. Empire Comfort Systems expressed high satisfaction with the expertise and dedication demonstrated by ERP Success Partners, noting that the team’s proactive approach and collaborative spirit made a significant difference in the project’s success.

Future Plans

Empire Comfort Systems plans to continue utilizing ERP Success Partners’ NetSuite support services as needed, reinforcing a partnership built on trust, expertise, and consistent results.